Office of Student Accounts FAQs

Where is the Office of Student Accounts located? How do I contact the Office of Student Accounts?

The Office of Student Accounts is located on the ground floor of the Finance & Administration Building (on the corner of Limekiln Pike and Church Road), in Room 115. The phone number is 215-517-2330 and the fax number is 215-572-4010.  Students may also contact the Office of Student Accounts at

What types of services does the Office of Student Accounts provide?

The Office of Student Accounts assists all undergraduate and graduate students with issues relating to billing and registration. Other types of assistance include:

  • Accepting payment toward a student’s account
  • Assisting students with accessing the Student Self-Service System to view account balances and other information
  • Providing assistance with resolving issues related to campus administrative services and helping to negotiate solutions
  • Assisting students or directing them to the right individual and/or office to help resolve issues

I have a “stop” on my student account and cannot register or access my official transcript. How can I get this removed?

The most common types of holds placed on students' accounts are:

  • Business Office Hold: Placed on a student's account when there is a balance of $2,500 or more for full-time undergraduate students and $500 or more for graduate and part-time undergraduate students. If a Business Office Hold is placed on a student’s account, the student will be barred from registering for future semesters and having transcripts released.
  • Official Transcript Hold: Placed on a student's account when there is a balance of any amount on the account. If this type of hold is assessed, a student will not be allowed to receive an official transcript, but will be able to register for future semesters and view grades on the Self-Service system.

A Business Office Hold or an Official Transcript Hold can be cleared from a student’s account by either making a payment to satisfy the balance or by making alternate financial arrangements with the Student Accounts and Collections Coordinator.

I tried to log into my student account, but I can’t. Who can I call about this?

If your username and password are not working, please contact the IT Helpdesk at 215-572-2898.

What is the process for students to make payments to Arcadia?

Students who need to make a payment toward tuition and fee charges may do so in person at the Office of Student Accounts, via on-line at, or by mailing their payment to:

Arcadia University
CL #4460
PO Box 95000
Philadelphia, PA 19195-4460

How can students contact the Office of Student Accounts to address their financial questions and issues?

Students may visit the Office of Student Accounts during regular office hours. Please note that these hours may vary during priority registration and break periods.

Students may also call the Office of Student Accounts number at 215-517-2330, or may e-mail Office of Student Accounts related questions to

How does a student obtain a refund when he/she has a credit balance on his/her account?

Information on how to obtain a refund.

When are invoices sent and when are they due?

All invoices will be electronic and accessible online. You will be notified via e-mail when your bill is ready to view. The e-mail notice will provide a link and instructions for accessing Arcadia’s secure eBill Web site ( where you can view your invoice and make a payment on your account balance.

How does my parent view my bill?

In order for someone other than the student (“payer”) to view an account and make an online payment, student must first grant payer access to the account. The student can do this through his or her Self-Service account. The student must login to Self Service and click on the Finances tab. Next, select the “view e-bill and e-pay”, click “view e-bill and e-pay again, click “add new” in the section titled Authorized Payer Section. Follow the instructions for adding a payer. A welcome e-mail will be sent to the payer’s e-mail address containing a login ID, temporary password and a link to access the eBill site.

Is there a payment plan?

Payment Plan Options for Arcadia Undergraduate and Graduate Students.