Assisting Students in Distress

Take immediate action if:

  • Student has a weapon on them
  • Student is bleeding, unconscious, or has major injury
  • Student communicates an immediate and direct threat to self or others




Step 1: Call Public Safety (215-572-2999) or 911. Give your name, location (building and room), and what’s going on



Step 2: Call Student Affairs (215-572-2933) to alert them to the situation

Take action ASAP if:

  • Student expresses thoughts of suicide or homicide (verbally or in written work)
  • Student has history of self-injury and reports desire to engage in this again
  • Student is agitated, emotionally unstable, or inconsolable



Step 1: Tell student you are concerned. Name the behaviors you have observed. Express your desire for them to feel better and succeed. Tell them you need to call Counseling Services.


Step 2: Call Counseling Services (215-572-2967) for guidance. You may be directed to bring the student down for an assessment. If after 5pm, call Public Safety (215-572-2999).

No immediate action needed if

  • Student reports anxiety or depression but denies thoughts of suicide or homicide
  • Student is upset about a recent stressor but is not a danger to self or others
  • Student’s appearance, behavior or work has changed



Step 1: Tell student you are concerned. Name behaviors you have observed. Refer them to appropriate campus resources: Counseling Services, LRN, Career Education, Resident & Commuter Life Concern (on Counseling website). Describe your interaction with or observations of the student. 



Optional Step 2: Complete an AU Concern form (Student Affairs). Describe your interaction with or observations of the student. Once submitted, the concern goes directly to Student Affairs

Contact Counseling Services

For a Mental Health Emergency During Office Hours
8:00 a.m. to 5 p.m., Monday through Friday
215-572-2967 (Counseling Services) or 215-572-2999 (Public Safety)

For All Emergencies After Office Hours and Weekends
Contact Public Safety at 215-572-2999 (x2999 from campus phone)

For a Medical Emergency
8:30 a.m. to 4:30 p.m., Monday through Friday
Contact Student Health Services at 215-572-2966